Delivery

Your order for the wallpaper/s will be delivered to you by courier services. We cannot be held responsible for events outside of our control, we will take reasonable steps to meet the delivery date set out on your order confirmation or as otherwise agreed.

If for any reason we cannot meet the delivery date or time due to events outside of our control, our services department will contact you as soon as possible to inform you and we will take steps to minimise the effect of the delay.

Delivery will be deemed completed when the wallpaper roll/s are delivered to the address stated on the order. You need to make sure that the delivery details you provide are accurate as we are not responsible for any delayed or failed deliveries as a result of incorrect information provided in the order by you.

You are responsible for making suitable arrangements to receive your delivery. Please make sure you or someone with permission is able to take delivery of the wallpaper. Please note that, if no special instructions are given and no one is able to take delivery of the wallpaper, the courier service may take the wallpaper back and make and alternative delivery date. Please contact us should this happen

If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge for storage costs and any further delivery costs.

The ownership of Wallpaper supplied by us will only be transferred to you once all sums due to us have been paid in full and, until paid, we retain the right to repossess the Wallpaper/s.  

Paperwalls

Attn: Returns
PO Box 215
Burwood VIC 3125
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]

Refunds, Returns and Exchange Policy

Thank you for purchasing our Wallpaper from www.paperwalls.com.au operated by Paper Walls Australia.

Refund policy

Our policy lasts 1 day or 24hrs. If this time has passed after you placed the order and paid in full, unfortunately, we can’t offer you a refund or we may be able to offer and exchange as there is a chance the order process for your selected wallpaper has already started. Once the deposit is paid, the process of and ordering starts 24hrs after payment is made.

The prices of the Products may change from time to time, but changes will not affect any order which we have confirmed by sending an Order Confirmation. The prices of the Products are based on Australian Dollar currency (AUD).

Refunds

Under special circumstances, should there be a refund, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges/Returns – change of mind

Should you have a change of mind, we can only exchange items within 24hrs of order placement, after 24hrs has passed there is a chance that it may not be possible to exchange of the wallpaper design/s selected.If it is possible, we will let you know about any changes to the price of the Products, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the change.

EXCEPTIONS

For defective or damaged Wallpaper/s, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Wall Paper must in it’s original packaging.
  • Photos of proof of any damage, prior to opening the wallpaper
  • Should the wallpaper be damaged after opening, please take photos of the area of damage and contact our services department. Once the wallpaper is installed we cannot be held responsible for any damage occurring after installation.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in anyfurther way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund, however, please contact us for more details

If anything is unclear or you have more questions, feel free to contact our customer support team at [email protected]

General Warranty Statement

The warranty period is from date of purchase and for local use only. Warranty period is 1 year from the purchase date.

We offer the manufactures warranty for all Wallpaper sold on our website. Warranty applies to the Wallpaper for domestic use only. Warranty will only cover any manufacturing faults found in product at the time of purchase. Buyer must notify us immediately about any damage related to their Wallpaper. Buyer must produce invoice in order to avail warranty services.

If the goods supplied to you are damaged or faulty on delivery, you should notify us in writing via our email [email protected] within 7 working days.

The warranty is considered void if the item has been modified, altered, or tampered with by a person (or persons), installers or any third party.

Customer will have to pay the postage costs for sending them back to us.

Lodging a Warranty Request To claim under this warranty we will need to inspect the installed wallpaper and do an analysis. Based on this we will determine if the warranty is valid or not. You will be requested to provide a description of the defect and your personal details.

If we determine that the defect is not covered by this warranty, we will provide you with a full explanation, If, at any stage, your Product is found to be defective within the Warranty Period and it is repaired, the Warranty Period on the Product will not extend the original Warranty Period. In the event of a defect, we will replace the wallpaper which is defective.